Refund policy
At GalWear, we want you to shop with confidence. If you are not completely satisfied with your purchase, we're here to help with a simple and transparent return process.
Return Period
Returns may be requested within 14 days of the delivery date.
Eligibility for Returns
To qualify for a return, items must:
- Be unworn, unused, and in their original condition
- Include all original tags, labels, and packaging
- Not be marked as final sale, clearance, or non-returnable items
Returns that do not meet these conditions may not be accepted.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and provide clear photos of the issue. We will review your request and offer an appropriate resolution.
Refund Process
Once your returned item has been received and inspected:
- You will be notified of the approval or rejection of your refund.
- Approved refunds will be processed within 5–7 business days.
- Refunds will be issued to the original payment method used for the purchase.
Shipping Charges
Shipping charges are non-refundable unless the return is due to an error on our part, such as:
- Receiving the wrong item
- Receiving a damaged or defective item
If the return is requested for any reason other than an error by GalWear, the original shipping charges will not be refunded.
Exchanges
If you would like a different size, color, or product, please contact us. Exchanges are subject to product availability.
How to Request a Return
To start a return, please contact our support team with your order number and reason for the return:
Email: support@galwear.com
Our team will guide you through the return process and provide further instructions.
Contact Us
If you have any questions regarding our Refund Policy, please contact us:
GalWear
Email: support@galwear.com
We appreciate your trust and look forward to serving you.